📦 Returns and Exchanges Policy

At SUGOILAX, we take pride in the quality and craftsmanship of our products. Each item is made with care, and every order is carefully inspected prior to shipping.

Please note:
Due to the nature of our products, we do not offer returns or exchanges once a purchase has been completed.

Individual Cases:
We understand that unexpected issues can occasionally arise. Therefore, while we do not offer general returns or exchanges, we are committed to customer satisfaction and will review each case individually.
If you believe there is a genuine problem with your order (such as a manufacturing defect or shipping error), please contact us within 7 days of receiving your item, and our team will assess the situation promptly.

To request a review of your case, please contact:
📧 info@sugoilax.com
Please include your order number, a description of the issue, and photographs if applicable.

Important Notes: Items must be unused and in original condition if a review is requested. We are unable to process reviews submitted after 7 days of delivery, and unauthorized returns will not be accepted.

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We appreciate your understanding and thank you for supporting SUGOILAX — where passion for the game meets quality you can trust.